Verint Introduces One Workforce, An Innovative Approach to Eliminate Silos...
Verint Introduces ‘One Workforce’, An Innovative Approach to Eliminate Silos and Unify and Empower Both Humans and Bots sitemanager 2022-06-27T11:13:39-04:00 Verint Cloud Platform Leverages AI,...
View ArticleTrustRadius Recognizes Playvox with Two Top Rated Awards
TrustRadius Recognizes Playvox with Two Top Rated Awards sitemanager 2022-06-27T11:20:06-04:00 SUNNYVALE, Calif., June 13, 2022 — TrustRadius recognized Playvox with a 2022 Top Rated Award in the Call...
View ArticleSharpen Secures $14 Million in Funding Led by Bridge Bank and Multiplier Capital
Sharpen Secures $14 Million in Funding Led by Bridge Bank and Multiplier Capital sitemanager 2021-06-07T08:25:28-04:00 INDIANAPOLIS, June 2, 2021 – Sharpen Technologies , developers of the agent-first...
View ArticleCalabrio Unlocks Voice-of-the-Customer Business Intelligence That Fuels the...
Calabrio Unlocks Voice-of-the-Customer Business Intelligence That Fuels the Modern Enterprise with Newly Launched CXI Solution sitemanager 2021-04-20T11:55:33-04:00 MINNEAPOLIS–( )– Calabrio , the...
View ArticleSharpen Names Traci Shaw CFO and Adam Settle CXO
Sharpen Names Traci Shaw CFO and Adam Settle CXO sitemanager 2021-03-25T13:07:07-04:00 INDIANAPOLIS, March 15, 2021 – Sharpen Technologies , developers of the agent-first omnichannel cloud contact...
View ArticleSharpen Sales Grow More Than 200% in 1H 2020
Sharpen Sales Grow More Than 200% in 1H 2020 2020-07-31T19:17:16-04:00 INDIANAPOLIS, July 20, 2020 – Sharpen Technologies , developers of the agent-first omnichannel cloud contact center platform ,...
View ArticleINDIANAPOLIS, April 23, 2020 When orders to shelter in place and work from...
Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, was able to get their clients up and running in less than 48-hours, with many reporting dramatic...
View ArticleWFMSG Partners with MNET Further Advancing Delivery of Cohesive Contact...
DALLAS, Nov. 12, 2019 / / — Workforce Management Software Group (WFMSG) today announced a reseller partnership agreement with MNET, a consultancy and service provider for contact center solutions....
View ArticleRichard Spearrin Announced as 2019 SWPP Lifetime Achievement Award Recipient
Dick has over 40 years of experience in telephony, contact center, and workforce management. Dick began and spent a significant portion of his career with AT&T. He went on to serve as a Vice...
View ArticleSWPP Announces Scott Boyd As 2019 Workforce Management Professional of the Year
We believe he is truly representative of the great workforce management professionals around the world.”read more
View ArticleSWPP Announces Finalists for 2019 Workforce Management Professional of the...
The SWPP Board of Advisors selected the five finalists from nominations submitted on the SWPP website. The Workforce Management Professional of the Year award is chosen from the five finalists by the...
View ArticleMonet Software Launches its Fresh New Website to Simplify and Enhance User...
The completely revamped website features a streamlined and simplified design, improved functionality and enriched content areas to help Contact Center professionals make well-informed decisions about...
View ArticleTeleopti Invited onto Cisco SolutionsPlus Program
Teleopti, a global provider of workforce management (WFM) software, has been invited onto the Cisco SolutionsPlus program enabling customers to order Teleopti WFM Cloud from Cisco sales teams and...
View ArticleMonet Software Announces Workforce Management for Amazon Connect a Cloud...
Amazon Connect is a simple to use, self-service, cloud-based customer contact center service. Amazon Connect contact centers can be set up in minutes, and then easily configured using a self-service...
View ArticleWorkforce Management Analyst I, II, or III Pensacola, FL or Winchester, VA...
Collect, identify, review and analyze workforce data to determine operational efficiency and trends in order to formulate plans to further the current and future operational goals of the business....
View ArticleWorkforce Planning Coordinator Orlando, FL Wyndham Destinations
The Workforce Planning Coordinator is responsible for managing the current and future week operations of the Hospitality Contact Centers coordinating all activities across multiple sites to meet...
View ArticleWorkforce Analyst Delta Dental MI-Farm Hills-DDFH Delta Dental
Job Summary: To provide workforce planning and optimization processes and performance analysis to achieve desired service goals for all Enterprise contact centers. read more
View ArticleWFM Senior Manager Raleigh, NC or others Conduent
The WFM Senior Manager position is located within the Workforce Management department of Conduent. The role deals with the human side of managing a team of managers (and/or supervisors) as well as the...
View ArticleSWPP Announces Finalists for 2018 Workforce Management Professional of the...
NASHVILLE, TENNESSEE – May 28, 2018 – The Society of Workforce Planning Professionals (SWPP) has announced the five finalists for the 2018 Workforce Management Professional of the Year Award, which...
View ArticleSWPP Announces John Campbell as 2018 Workforce Management Professional of the...
NASHVILLE, TENNESSEE – June 4, 2018 – The Society of Workforce Planning Professionals (SWPP) has announced John Campbell as the winner of the 2018 Workforce Management Professional of the Year Award,...
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