Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, was able to get their clients up and running in less than 48-hours, with many reporting dramatic improvements in call times, CSAT scores and their bottom lines. One leading fintech company, with 700 agents working in centers around the world, transitioned their entire operations in less than eight hours, experiencing a reduction in handle times by 4% and a projected savings of more than $760,000 annually.
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