WFMSG Joins ShoreTels TechConnect Marketplace
DALLAS–( )–Workforce Management Software Group (WFMSG) today announced that its Community workforce management system has completed interoperability certification via the ShoreTel TechConnect program...
View ArticleDirector of Access and Intake Philadelphia, PA Childrens Hospital of...
Posted On: 08-14-2017 \rPosition Title: Director of Access and Intake \rJob Location: Philadelphia, PA, US, 19107read more
View ArticleCapacity Planner (Resource Planning Sr Specialist) United States...
This position is responsible for the capacity forecasting and planning function for on- and off- phone work. This requires creating and managing the models for multiple diverse work types and...
View ArticleWorkforce Management Manager Houston, TX CenterPoint Energy
Responsible for managing the processes and technology associated with the Customer Services workforce planning function. This position will also manage the short-term and long-term operational...
View ArticleReal Time Analyst Multiple Locations ADP
The Real Time Analyst is responsible for monitoring the effectiveness of the forecast and the execution of the scheduling plan. This is performed real-time, as well as, analyzing and communicating...
View ArticleManager, Contact Center Workforce Planning Columbus, GA TSYS
Manages the overall workforce planning functions for the call center. Oversees the application of the workforce planning policies and procedures, operating structure, and information flow. Administers...
View ArticleProject Leader Res Resource Planning and Scheduling Systems Technology...
Applies principles of Reservations staffing across engagement centers and lines of business. Provides analysis for determining Reservations staffing requirements based on changes in process,...
View ArticleCommand Center Manager Pittsburgh or Erie, PA Highmark
Provide visibility to executive leadership that operations work inventory and performance is managed across all operational tiers to achieve the highest performance at the lowest cost. Monitor...
View ArticleWorkforce Analyst Lead Eagen, MN Thomson Reuters
Consult, advise and work with the call center management teams to produce high levels of customer satisfaction balanced with Thomson Reuters business needs. read more
View ArticleDirector, Global Workforce Planning and Optimization Itasca, IL or Toronto ON...
The Director, Global Workforce Planning and Optimization, is a key leader within Livingston and is responsible for the development of the enterprise workforce management capability and implementation...
View ArticleWorkforce Planning Analyst Quincy, MA or Hingham, MA Blue Cross Blue Shield...
This position report into the Sr. Manager of Workforce Planning (WFP) Provide Workforce Management Real Time data analysis and recommendations to complex business challenges, utilizing IEX Total View...
View ArticleDirector WFM Operations International India Conduent
Conduent, a Digital Interaction Company, is looking for a Director WFM Operations International. Targeted location is India. The role is responsibility for the performance, output and quality delivered...
View ArticleVerint Accelerates Workforce Engagement for Back-Office Operations with New...
MELVILLE, N.Y., February 20, 2018 — Verint® Systems Inc. read more
View ArticleVerint Introduces New Line of Solutions for Growing SMB Market
MELVILLE, N.Y., February 26, 2018 — Verint® Systems Inc. read more
View ArticleWorkforce Management Analyst II Jacksonville, FL Citizens Property Insurance
POSITION SUMMARY: This position is responsible for short and long term inbound forecasting utilizing Work Management software, PC’s, Voice response Units, Call Management Software, etc. The Business...
View ArticleVerint Launches New Intelligent Customer Self-Service Capabilities
MELVILLE, N.Y., March 15, 2018 — Verint® Systems Inc. read more
View ArticleWorkforce Management Analyst Asheville, NC or Nashville, TN Change Healthcare
The Workforce Management (WFM) Analyst is responsible for supporting contact center lines of businesses within Change Healthcare’s Operations organization. WFM Analysts at Change Healthcare serve as...
View ArticleLong Term Forecast AnalystWFM US Virtual BCD Travel
Responsible for the strategic planning of staffing requirements for multichannel environments to achieve desired performance and budgetary objectives derived from understood business drivers and...
View ArticleWorkforce Optimization Manager Auburn Hills, MI VW Credit
The Manager, Workforce Optimization is responsible for providing industry-leading thought leadership to help Servicing Operations business owners meet their strategic and tactical customer service and...
View ArticleWorkforce Management Lead Henderson, NV Barclays
Barclays is an international financial services provider engaged in personal banking, credit cards, corporate and investment banking, and wealth management with an extensive presence in Europe, United...
View ArticleManager Strategic Business Planning Memphis, TN FedEx Services
To plan, organize, direct, and support a customer centered enterprise strategy. Provide direct leadership for tactical business solutions related to single view of the customer strategy. Responsible...
View ArticleWorkforce Management & Technical Support Manager Contact Center Denver, CO...
The Manager of the command center is responsible for directing and overseeing the contact helpdesk (CCTS) and real-time workforce support across all lines of business and locations. This role is...
View ArticleSWPP Announces 2016 Workforce Management Seminar Series
SWPP announces a new ten-course curriculum on the Fundamentals of Workforce Management. These ten web seminars will begin in April and be offered monthly throughout the year. The courses will provide...
View ArticleDirector of Workforce Management Austin, TX TruSourceLabs
The Director of Workforce Management is a key strategic and leadership position focused on all workforce management aspects in an outsourcing environment. All efforts are relative to development and...
View ArticleSenior Workforce Management Analyst Orlando, FL or Charlotte, NC Spectrum...
Reporting to the Enterprise Workforce Management Manager, this role will be responsible for providing support in all facets (Forecasting, Scheduling, Intraday and Reporting) of Workforce Management to...
View ArticleContact Center Workforce Management Specialist Rosemont, IL Advocate Health
This role is responsible for providing performance analysis to monitor and ensure contact center service levels are consistently met. Major responsibilities include analyzing real time adherence data,...
View ArticleManager of Workforce Management Stamford, CT -Charter Communications
The Spectrum Manager of Workforce Management manages the people and processes responsible for implementing short term forecast in alignment with long term plan, maximizing occupancy and service level....
View ArticleClinical Manager of Accreditation Programs Twinsburg, OH Envision RX Options
IF YOU’RE LOOKING FOR A VISIBLY DIFFERENT HEALTHCARE CAREER IN ACCREDITATION WITH CONTINUOUS GROWTH AND CONTINUOUS REWARDS INCLUDING WORLD CLASS BENEFITS; THEN LOOK NO FURTHER!! read more
View ArticleMaggie Klenke Named As The First Recipient of the SWPP Lifetime Achievement...
NASHVILLE, TENNESSEE – June 4, 2018 – The Society of Workforce Planning Professionals (SWPP) has announced Maggie Klenke as the first recipient of the SWPP Lifetime Achievement Award, which recognizes...
View ArticleSWPP Announces John Campbell as 2018 Workforce Management Professional of the...
NASHVILLE, TENNESSEE – June 4, 2018 – The Society of Workforce Planning Professionals (SWPP) has announced John Campbell as the winner of the 2018 Workforce Management Professional of the Year Award,...
View ArticleSWPP Announces Finalists for 2018 Workforce Management Professional of the...
NASHVILLE, TENNESSEE – May 28, 2018 – The Society of Workforce Planning Professionals (SWPP) has announced the five finalists for the 2018 Workforce Management Professional of the Year Award, which...
View ArticleWFM Senior Manager Raleigh, NC or others Conduent
The WFM Senior Manager position is located within the Workforce Management department of Conduent. The role deals with the human side of managing a team of managers (and/or supervisors) as well as the...
View ArticleWorkforce Analyst Delta Dental MI-Farm Hills-DDFH Delta Dental
Job Summary: To provide workforce planning and optimization processes and performance analysis to achieve desired service goals for all Enterprise contact centers. read more
View ArticleWorkforce Planning Coordinator Orlando, FL Wyndham Destinations
The Workforce Planning Coordinator is responsible for managing the current and future week operations of the Hospitality Contact Centers coordinating all activities across multiple sites to meet...
View ArticleWorkforce Management Analyst I, II, or III Pensacola, FL or Winchester, VA...
Collect, identify, review and analyze workforce data to determine operational efficiency and trends in order to formulate plans to further the current and future operational goals of the business....
View ArticleMonet Software Announces Workforce Management for Amazon Connect a Cloud...
Amazon Connect is a simple to use, self-service, cloud-based customer contact center service. Amazon Connect contact centers can be set up in minutes, and then easily configured using a self-service...
View ArticleTeleopti Invited onto Cisco SolutionsPlus Program
Teleopti, a global provider of workforce management (WFM) software, has been invited onto the Cisco SolutionsPlus program enabling customers to order Teleopti WFM Cloud from Cisco sales teams and...
View ArticleMonet Software Launches its Fresh New Website to Simplify and Enhance User...
The completely revamped website features a streamlined and simplified design, improved functionality and enriched content areas to help Contact Center professionals make well-informed decisions about...
View ArticleSWPP Announces Finalists for 2019 Workforce Management Professional of the...
The SWPP Board of Advisors selected the five finalists from nominations submitted on the SWPP website. The Workforce Management Professional of the Year award is chosen from the five finalists by the...
View ArticleSWPP Announces Scott Boyd As 2019 Workforce Management Professional of the Year
We believe he is truly representative of the great workforce management professionals around the world.”read more
View ArticleRichard Spearrin Announced as 2019 SWPP Lifetime Achievement Award Recipient
Dick has over 40 years of experience in telephony, contact center, and workforce management. Dick began and spent a significant portion of his career with AT&T. He went on to serve as a Vice...
View ArticleWFMSG Partners with MNET Further Advancing Delivery of Cohesive Contact...
DALLAS, Nov. 12, 2019 / / — Workforce Management Software Group (WFMSG) today announced a reseller partnership agreement with MNET, a consultancy and service provider for contact center solutions....
View ArticleINDIANAPOLIS, April 23, 2020 When orders to shelter in place and work from...
Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, was able to get their clients up and running in less than 48-hours, with many reporting dramatic...
View ArticleSharpen Sales Grow More Than 200% in 1H 2020
Sharpen Sales Grow More Than 200% in 1H 2020 2020-07-31T19:17:16-04:00 INDIANAPOLIS, July 20, 2020 – Sharpen Technologies , developers of the agent-first omnichannel cloud contact center platform ,...
View ArticleSharpen Names Traci Shaw CFO and Adam Settle CXO
Sharpen Names Traci Shaw CFO and Adam Settle CXO sitemanager 2021-03-25T13:07:07-04:00 INDIANAPOLIS, March 15, 2021 – Sharpen Technologies , developers of the agent-first omnichannel cloud contact...
View ArticleCalabrio Unlocks Voice-of-the-Customer Business Intelligence That Fuels the...
Calabrio Unlocks Voice-of-the-Customer Business Intelligence That Fuels the Modern Enterprise with Newly Launched CXI Solution sitemanager 2021-04-20T11:55:33-04:00 MINNEAPOLIS–( )– Calabrio , the...
View ArticleSharpen Secures $14 Million in Funding Led by Bridge Bank and Multiplier Capital
Sharpen Secures $14 Million in Funding Led by Bridge Bank and Multiplier Capital sitemanager 2021-06-07T08:25:28-04:00 INDIANAPOLIS, June 2, 2021 – Sharpen Technologies , developers of the agent-first...
View ArticleTrustRadius Recognizes Playvox with Two Top Rated Awards
TrustRadius Recognizes Playvox with Two Top Rated Awards sitemanager 2022-06-27T11:20:06-04:00 SUNNYVALE, Calif., June 13, 2022 — TrustRadius recognized Playvox with a 2022 Top Rated Award in the Call...
View ArticleVerint Introduces One Workforce, An Innovative Approach to Eliminate Silos...
Verint Introduces ‘One Workforce’, An Innovative Approach to Eliminate Silos and Unify and Empower Both Humans and Bots sitemanager 2022-06-27T11:13:39-04:00 Verint Cloud Platform Leverages AI,...
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