Sr. Analyst Workforce Planning – Parsippany, NJ – Tiffany & Co.
Position OverviewProvide a brief outline of the purpose of the position. read more
View ArticleSenior Quality Assurance Analyst
The Senior Quality Assurance Analyst is responsible for ongoing assessment of quality in the Customer Care Group. The incumbent will in involved with ongoing review of Associates’ performance,...
View ArticleWork Force Management/Real Time Adherence Manager – Issaquah, WA
Oversees and directs development and maintenance of Workforce Management and Real Time Adherence programs for the U.S. Member Service Center of an international membership warehouse chain. The WFM/RTA...
View ArticleWorkFlex Intelligent Empowerment Suite for Contact Centers to Be Deployed by...
WorkFlex Solutions LLC (“WorkFlex”), the industry leader in Intelligent Intraday Automation® solutions for contact centers, today announced an agreement to deploy WorkFlex software products into...
View ArticleWorkforce Management Analyst – Rancho Cordova, CA
This position is responsible for partnering with the management team to meet service level and response time objectives across all contact channels while ensuring effective and efficient use of...
View ArticleWorkforce Planning Supervisor – Albany, OR or Atlanta, GA
The Supervisor of Workforce Planning facilitates activities and responsibilities of the Connected Living Command Center, a team of Senior Workforce Analysts in multiple locations, to include: ensuring...
View ArticleWorkforce Analyst II – Tampa, FL – Coca Cola Refreshment
Posted On: 12-04-2015 \rPosition Title: Workforce Analyst II \rJob Location: Tampa FL \rCompany: Coca Cola Refreshment \rContact – Amer Mawajdeh ()read more
View ArticleContact Center Resource Planning Manager – Michigan – Consumers Energy
Excellent career opportunity available – lead the Resource Planning Team within Customer Operations. read more
View ArticleWorkForce Management (WFM) Manager – Munster or Crown Point, IN – Lee...
Lee Enterprises, a leading media company and provider of local news and information, has an immediate opening for an experienced call center WorkForce Management Manager. This position can be located...
View ArticleWorkforce Management Analyst – Des Plaines, IL – Wheels Inc.
The Workforce Management Analyst is responsible for tactical planning and schedule adjustments, intra-day management, and historical trend analysis to ensure the call center achieves service levels and...
View ArticleWorkforce Management Manager Northbrook, IL Stericycle Compliance Solutions
Manages the timely departmental workflow and productivity as well as enhance Customer Support staff experience and knowledge. Develop tactical proposals for the department to support company...
View ArticlePipkins Is Migrating Its Ticketing System to Autotask
St. Louis, Missouri – Pipkins, Inc., a leading supplier of workforce management software/services to the contact center industry, has begun migrating its ticketing system over to Autotask®, according...
View ArticleWorkforce Management Business Analyst Louisville, KY Wageworks
This position monitors the daily volume of inbound call traffic and distributes calls to achieve the optimal utilization and balance of resources across customer support sites judiciously....
View ArticleWFM Results Command Center Supervisor Provo, UT The Results Companies
Position Overview: The RCC Supervisor ensures that the Real Time Analyst take actions to ensure the enterprise achieves its contacts per hour and sales per hour interval, daily, weekly, monthly and...
View ArticleWorkforce Management Analyst Redwood City, CA Genentech
Since founding the biotechnology industry more than 40 years ago, Genentech has shaped the industry and set the standard for quality. We strive to be the leader in biotechnology by maintaining the...
View ArticleWorkFlex Solutions Announces Patent Award for Automated, Intelligent...
WorkFlex Solutions, the industry leader in Intelligent Intraday Automation® for contact centers, announced that it has been awarded a patent from the U.S. Patent and Trademark Office that empowers...
View ArticleWorkforce Planning Analyst St. Louis, MO Scottrade
The main purpose of this position is to create and analyze short-term and long-term volume forecasts in order to produce optimal staffing requirements to meet targeted service levels. In addition,...
View ArticleWorkforce Manager Indianapolis, IN Blue Green Vacations
Workforce Manager needed to supervise the workforce management team and oversee the volume demand forecast modeling and daily performance in a multi-skill/channel based, dynamic contact center...
View ArticleAVP of Workforce Management North America US or Canada Xerox
Xerox is the world’s leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces – from small businesses to large global enterprises – to...
View ArticleQuality Assurance Supervisor Dearborn, MI Ford
The Quality Assurance (QA) Supervisor is responsible for the day-to-day performance of a team of Quality Assurance Specialists (QAS), exceeding client requirements through continuous improvement and...
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