Oversees and directs development and maintenance of Workforce Management and Real Time Adherence programs for the U.S. Member Service Center of an international membership warehouse chain. The WFM/RTA Manager will support the management teams across multiple departments and contact centers and oversees teams of Workforce Management Specialists and Real Time Adherence agents. Researches latest trends and leverages analysis’ to increase Agents’ productivity, accuracy, and member service and to streamline processes using their staff and the call centers workforce management tools.
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