The Workforce Management (WFM) Analyst is responsible for supporting contact center lines of businesses within Change Healthcare’s Operations organization. WFM Analysts at Change Healthcare serve as subject matter experts in the areas of contact center forecasting, capacity planning, staff scheduling, labor budgeting, and data and business analysis. The WFM Analyst will be responsible for forecasting call, email, and case volume, handle times, shrinkage, and attrition.
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