Manager, Contact Center Workforce Planning Columbus, GA TSYS
Manages the overall workforce planning functions for the call center. Oversees the application of the workforce planning policies and procedures, operating structure, and information flow. Administers...
View ArticleProject Leader Res Resource Planning and Scheduling Systems Technology...
Applies principles of Reservations staffing across engagement centers and lines of business. Provides analysis for determining Reservations staffing requirements based on changes in process,...
View ArticleCommand Center Manager Pittsburgh or Erie, PA Highmark
Provide visibility to executive leadership that operations work inventory and performance is managed across all operational tiers to achieve the highest performance at the lowest cost. Monitor...
View ArticleWorkforce Analyst Lead Eagen, MN Thomson Reuters
Consult, advise and work with the call center management teams to produce high levels of customer satisfaction balanced with Thomson Reuters business needs. read more
View ArticleDirector, Global Workforce Planning and Optimization Itasca, IL or Toronto ON...
The Director, Global Workforce Planning and Optimization, is a key leader within Livingston and is responsible for the development of the enterprise workforce management capability and implementation...
View ArticleWorkforce Planning Analyst Quincy, MA or Hingham, MA Blue Cross Blue Shield...
This position report into the Sr. Manager of Workforce Planning (WFP) Provide Workforce Management Real Time data analysis and recommendations to complex business challenges, utilizing IEX Total View...
View ArticleDirector WFM Operations International India Conduent
Conduent, a Digital Interaction Company, is looking for a Director WFM Operations International. Targeted location is India. The role is responsibility for the performance, output and quality delivered...
View ArticleVerint Accelerates Workforce Engagement for Back-Office Operations with New...
MELVILLE, N.Y., February 20, 2018 — Verint® Systems Inc. read more
View ArticleVerint Introduces New Line of Solutions for Growing SMB Market
MELVILLE, N.Y., February 26, 2018 — Verint® Systems Inc. read more
View ArticleWorkforce Management Analyst II Jacksonville, FL Citizens Property Insurance
POSITION SUMMARY: This position is responsible for short and long term inbound forecasting utilizing Work Management software, PC’s, Voice response Units, Call Management Software, etc. The Business...
View ArticleVerint Launches New Intelligent Customer Self-Service Capabilities
MELVILLE, N.Y., March 15, 2018 — Verint® Systems Inc. read more
View ArticleWorkforce Management Analyst Asheville, NC or Nashville, TN Change Healthcare
The Workforce Management (WFM) Analyst is responsible for supporting contact center lines of businesses within Change Healthcare’s Operations organization. WFM Analysts at Change Healthcare serve as...
View ArticleLong Term Forecast AnalystWFM US Virtual BCD Travel
Responsible for the strategic planning of staffing requirements for multichannel environments to achieve desired performance and budgetary objectives derived from understood business drivers and...
View ArticleWorkforce Optimization Manager Auburn Hills, MI VW Credit
The Manager, Workforce Optimization is responsible for providing industry-leading thought leadership to help Servicing Operations business owners meet their strategic and tactical customer service and...
View ArticleWorkforce Management Lead Henderson, NV Barclays
Barclays is an international financial services provider engaged in personal banking, credit cards, corporate and investment banking, and wealth management with an extensive presence in Europe, United...
View ArticleManager Strategic Business Planning Memphis, TN FedEx Services
To plan, organize, direct, and support a customer centered enterprise strategy. Provide direct leadership for tactical business solutions related to single view of the customer strategy. Responsible...
View ArticleWorkforce Management & Technical Support Manager Contact Center Denver, CO...
The Manager of the command center is responsible for directing and overseeing the contact helpdesk (CCTS) and real-time workforce support across all lines of business and locations. This role is...
View ArticleSWPP Announces 2016 Workforce Management Seminar Series
SWPP announces a new ten-course curriculum on the Fundamentals of Workforce Management. These ten web seminars will begin in April and be offered monthly throughout the year. The courses will provide...
View ArticleDirector of Workforce Management Austin, TX TruSourceLabs
The Director of Workforce Management is a key strategic and leadership position focused on all workforce management aspects in an outsourcing environment. All efforts are relative to development and...
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