Senior Manager WFM Shared Production Center Manila Manila, Philippines Xerox
The job position is within the Workforce Management department of Customer Care Operations Support. The role deals with development and establishment of WFM Shared Production Centers and is responsible...
View ArticleCall Quality Analyst Garden City, NY or Maitland, FL BPA Quality
BPA Quality is a world leader in providing Remote Call Quality Assurance solutions to the Call Center Industry. We are a member of the 5000Inc fastest growing companies, helping more than 100 companies...
View ArticleWFMSG Announces Partnership Integrating the Community Workforce Management...
PLANO, TX – September 23, 2016) The WorkForce Management Software Group, Inc., (WFMSG) a leading provider of workforce management solutions and services and OnviSource a leading provider of workforce...
View ArticleQuality Assurance Specialist Dearborn, MI Percepta
Perform and complete evaluations, ensuring written feedback is concise, clear, objective and supportive. read more
View ArticleWorkFlex Announces Availability of Intelligent Employee Empowerment Solution...
WorkFlex Solutions, the industry leader in Intelligent Intraday Automation® for contact centers, announced today that the company has added its employee empowerment solution suite on the Genesys...
View ArticleContact Center Scheduling and Forecasting Analyst Raleigh, Greensboro,...
Contact Information:https://www.bbt.com/careers/default.page – use Requisition Number: 47704BR in Search to submit application. read more
View ArticleContact Center Workforce Manager Raleigh, NC BB&T
Contact Information:https://www.bbt.com/careers/default.page – use Requisition Number: 47680BR in Search to submit application. read more
View ArticleShort-Term Forecast Analyst Virtual BCD Travel
In a call center, responsible for forecasting the right number of agents at the right times to answer an accurately forecasted volume of incoming calls at the desired service level. read more
View ArticleSenior Project Manager, HR Strategic Planning & Integration Rosemead, CA...
Are you looking to make a difference in your career? We’re working on smarter grids, cleaner energy and tools to help people manage energy more efficiently. read more
View ArticleOperational Staffing Analyst Madison, WI -WPS Health Insurance
The Operational Staffing Analyst is responsible for workforce forecasting and staffing model development utilizing industry approved methodologies. They will help ensure the proper metrics and criteria...
View ArticleScheduling and Traffic Controller Multiple Locations National General Insurance
Responsible for the overall workforce management process and its contribution to reaching the service level requirements for each department. read more
View ArticleVerint Mobile Work View Extends Employee Engagement Capabilities on Mobile...
MELVILLE, N.Y., January 4, 2017 — Verint® Systems Inc. read more
View ArticleWorkforce Management & Technical Support Manager Contact Center Greenwood...
The Manager of the command center is responsible for directing and overseeing the contact helpdesk (CCTS) and real-time workforce support across all lines of business and locations. This role is...
View ArticleLong-Term Workforce Analyst Virtual BCD Travel
In a call center, responsible for forecasting the right number to agents at the right times in their seats to answer an accurately forecasted volume of incoming calls at the desired service level. read...
View ArticleManager of Resource Planning Chattanooga, TN (or Portland, ME; Columbia, SC)...
Unum is a company of people serving people. As one of the world’s leading employee benefits providers and a Fortune 500 company, Unum helps protect more than 25 million working people and their...
View ArticleWorkforce Management Team Lead II (Supervisor) Dallas/Ft. Worth, TX Co-Op...
Responsible for the coaching and development of team members by providing leadership guidance and supervision to the WFM team. This position has various responsibilities relating to the monitoring and...
View ArticleWorkforce Management Analyst Montpelier, VT National Life Group
The Analyst position is a role that works on the workforce management team ensuring that the schedules generated make the most sense for the business and maximize throughput. Incumbent will assist in...
View ArticleContact Center Trainer Philadelphia, PA Childrens Hospital of Philadelphia
Responsible for providing and administering quality training for the Communication Center to increase relevant skills and knowledge of all contact center employees, partners and customers. Participates...
View ArticleConcentrix to Expand Deployment of WorkFlex Products
WorkFlex Solutions LLC (WorkFlex), the industry leader in intelligent employee empowerment solutions for contact centers, today announced a product deployment expansion contract with Concentrix...
View ArticleSWPP Announces Finalists for 2017 Workforce Management Professional of the...
NASHVILLE, TENNESSEE – March 1, 2017 – The Society of Workforce Planning Professionals (SWPP) has announced the five finalists for the 2017 Workforce Management Professional of the Year Award, which...
View Article