Disaster Recovery Procedures Enacted by Winter Storm Stella as Reported by...
Winter Storm Stella hit the Atlantic coast from Maryland to New England, leaving between three and five feet of snow in some areas over a three-day span. Weather-related emergencies paralyzed major...
View ArticleWorkforce Analytics & Planning Manager Mountlake Terrace, WA Premera Blue Cross
5. Be part of a team that reinvents healthcare and go to work every day to improve peoples’ lives. read more
View ArticleVerint Workforce Analyst Multiple Locations Health Dialog
Provide staffing schedule recommendations based on consistent and accurate analysis of historical call volume data and forecasted call volume. read more
View ArticlePipkins, Inc. plans for new jobs in Missouri
CHESTERFIELD—Yesterday, Gov. Eric Greitens announced four business expansions across the state including Pipkins, Inc., a provider of workforce management solutions for the contact center industry,...
View ArticleBilingual Quality Assurance Analyst (Contact Centre) Markham, ON Honda Canada...
The incumbent will work within the Customer Quality Centre and is responsible for the evaluation of emails and recorded calls to ensure quality customer service and adherence to the policies and...
View ArticleWFM IEX Scheduling Analyst Work from Home Apria Healthcare
This position is responsible for managing assigned intraday WFM processes in support of Apria’s Customer Care Center operations. A WFM Intraday Analyst will adjust staffing to achieve the business...
View ArticleReal-Time WFM Analyst Phoenix, AZ Banner Health
Banner Health is expanding the workforce management (WFM) organization to support its customer service network. The WFM team provides long-term demand forecasting and capacity planning, scheduling,...
View ArticleWFM Forecast Planning Specialist Phoenix, AZ Banner Health
Banner Health is expanding the workforce management (WFM) organization to support its customer service network. The WFM team provides long-term demand forecasting and capacity planning, scheduling,...
View ArticleSite Manager Quality & Customer Experience Multiple Locations Lowes
The Site Manager of Quality & Customer Experience is primarily responsible for developing, implementing, managing, and directing Quality Assurance and Customer Experience programs for her/his...
View ArticleSenior Forecasting Analyst Seattle, WA Nordstrom
We are a specialty retailer offering the very best of what’s next in fashion for men, women and children since 1901. read more
View ArticleSr Workforce Analyst Henderson, NV Barclays
Barclays is an international financial services provider engaged in personal banking, credit cards, corporate and investment banking, and wealth management with an extensive presence in Europe, United...
View ArticleWorkforce Management Leader San Antonio, TX Security Service Federal Credit...
Manages the call volume, staffing and scheduling for MCC operations. Analyzes historical volumes to proactively meet the changing needs of the membership and call center. Responsible for generating...
View ArticleWorkforce Optimization Specialist Franklin, WI Northwestern Mutual
e? The Workforce Optimization (WFO) Specialist is accountable to create accurate operational forecasts for volumes, average handle time and shrinkage based on historical patterns and predictive...
View ArticleShort-Term Forecasting Analyst Virtual BCD Travel
In a call center, responsible for forecasting the right number to agents at the right times in their seats to answer an accurately forecasted volume of incoming calls at the desired service level. read...
View ArticleWFMSG Joins ShoreTels TechConnect Marketplace
DALLAS–( )–Workforce Management Software Group (WFMSG) today announced that its Community workforce management system has completed interoperability certification via the ShoreTel TechConnect program...
View ArticleDirector of Access and Intake Philadelphia, PA Childrens Hospital of...
Posted On: 08-14-2017 \rPosition Title: Director of Access and Intake \rJob Location: Philadelphia, PA, US, 19107read more
View ArticleCapacity Planner (Resource Planning Sr Specialist) United States...
This position is responsible for the capacity forecasting and planning function for on- and off- phone work. This requires creating and managing the models for multiple diverse work types and...
View ArticleWorkforce Management Manager Houston, TX CenterPoint Energy
Responsible for managing the processes and technology associated with the Customer Services workforce planning function. This position will also manage the short-term and long-term operational...
View ArticleReal Time Analyst Multiple Locations ADP
The Real Time Analyst is responsible for monitoring the effectiveness of the forecast and the execution of the scheduling plan. This is performed real-time, as well as, analyzing and communicating...
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